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THE NEW EXPERIENCE ARCHITECTURE

FOR HIGH-VALUE CUSTOMER ENGAGEMENT

Ability to distinguish your top, high-value customers by delivering differentiated, high-touch experiences in a scalable manner requires a fundamentally new experience architecture. Loyakk’s UNIFIER-X PLATFORM is built on such an architecture that enables enterprises to deliver precisely personalized, seamless, high-touch experiences at scale. that will delight their best customers while making others want to engage and spend more with them.

THE SCIENCE OF HIGH-TOUCH

THE SECRET OF THE SAUCE IS IN HOW YOU COOK IT

UNIFY

In this world of fragmented interactions, Loyakk enables enterprises to unify engagement across customer segments, services, interaction channels, locations and devices into a seamless experience. Further, you can easily mix content, conversations, campaigns, services and other engagement components within a single unified interface

PERSONALIZE

Context drives relevance and response. Combining context with user profile, location, behavioral and other attributes drives personalization to a whole new level, with Loyakk. Further, you can engage pre-defined or ad hoc customer segments in a programmatic and targeted manner

SIMPLIFY

Loyakk puts business users in the driver’s seat through a simple, easy-to-use solution that helps you set up engagement models quickly, orchestrate day-to-day engagement operations easily or make changes in real-time – and do all this without requiring IT intervention thus driving agility and responsiveness

WITH TOOLS THAT COMMAND DESIRED OUTCOMES

EXPERIENCE MODELING

Easily create and deploy the most complex engagement models with multi-level engagement structures. Business users can easily assemble and configure a broad mix of pre-built engagement components...

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EXPERIENCE ORCHESTRATION

Easily manage and orchestrate day-to-day engagement tasks –publish content, moderate interactions, drive 360-degree conversations, run campaigns, enable services, set alerts and notifications - all from a...

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EXPERIENCE ANALYZER

Get instant access to real-time dashboard-style insights to help you analyze engagement KPIs and make decisions to enhance target user experiences. Analyze adoption, engagement levels and monitor what’s working...

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